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For further information about Imass solutions for the Police Service, please contact:

 

Kevin Gladwin

Mobile: 07971 275998

 

Tel: +44 (0)191 213 5555   

Fax: +44 (0)191 213 0526   

 

Call Centre Operator

Real-Time Geographic Information Systems (GIS)


Seeing the location of calls, incident and mobile resources within the context of mapping of the Force’s operational area is a significant enhancement of the C&C system.  However, it may also be very useful in providing support to the mobile resources and be of value to other parts of the organisation.

The primary function of the Imass Real-Time GIS is to improve response time.  This is achieved by the system’s users performing simple map interpretation and providing good quality directions to officers in vehicles or on foot.

The Imass Real-Time GIS:

  • Helps the C&C or Control personnel identify the most appropriate resources to assign to incidents;

  • In conjunction with AVLS / APLS, helps Control personnel to monitor the progress of resources on-route to an incident, helps to confirm arrival and provides an accurate incident location where this is not known;

  • In conjunction with AVLS / APLS, helps Control to prevent officers (e.g. on routine patrol duty) from unwittingly impacting / happening on other operations.

A secondary use of the system is to provide officers on the ground with valuable information concerning their immediate surroundings.  The supply of this information relies on good map interpretation skills.

Imass Real-Time GIS provides a multi-user map-based display system to provide real-time call, incident and resource locations to supplement an existing C&C.  It may also be used within a call centre environment or a Police Enquiry Centre to assist in taking non-emergency calls.

The product includes a communications interface and protocol developed to allow a two-way information exchange with the C&C system.  Messaging between the Real-Time GIS clients and the C&C server allows the display of symbols and textual information about key items of interest with real-time on-screen update.  It also allows the user to re-locate an accident using the mapping facilities and to update the location in the C&C.

Product features:

  • A communications module for two way messaging between the Mobilising server and Imass Real-Time GIS client;

  • Broadcast handling module to maintain up to date records for incidents and resources;

  • Initial entry on mapping supplied by C&C server (where the C&C can provide an OS grid reference);

  • On screen representation of incident and resource entities by status;

  • Point and click to display entity details (where the C&C allows), point and drag to move entity - updates C&C server (where C&C allows);

  • Overlap rule based to ensure legible data without overlap, selection criteria for display of entities.

For more information, please contact Kevin Gladwin on 0191 213 5555.

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